Accommodation Agreement

Terms and Conditions for Accommodation

Terms and Conditions for Accommodation

(Scope)

Article 1
The accommodation contract and related contracts concluded between our inn and the guest shall be based on the provisions of these terms and conditions, and any matters not stipulated in these terms and conditions shall be governed by laws and ordinances or generally established customs.
2
Notwithstanding the provisions of the preceding paragraph, when this inn has complied with a special contract to the extent that it does not violate laws and regulations and customs, such special contract shall take precedence.

(Application for Accommodation Contract)

Article 2
Those who intend to apply for a lodging contract with our inn shall provide the following information to the inn.
(1)
Guest name
(2)
Date of stay and estimated time of arrival
(3)
Room rate
(4)
And any other matters deemed necessary by the inn
2
If a guest requests to extend their stay beyond the lodging date set forth in Item 2 of the preceding paragraph during their stay, the inn shall treat such request as a new application for a lodging contract made at the time the request is made.

(Conclusion of Accommodation Contract, etc.)

Article 3
The accommodation contract shall be deemed to have been concluded when this inn accepts the application set forth in the preceding article.
However, this shall not apply if the ryokan proves that it did not give its consent.
2
When a accommodation contract has been concluded pursuant to the provisions of the preceding paragraph, you shall pay a deposit designated by the Inn, up to the amount of the basic accommodation charge for the accommodation period (or for 3 days if the period exceeds 3 days), by the date specified by the Inn.
3
The deposit shall first be applied to the accommodation charges ultimately payable by the guest, and in the event that situations arise to which the provisions of Article 6 and Article 18 apply, it shall be applied in the order of the penalty followed by compensation, and if any balance remains, it shall be refunded at the time of payment of the charges pursuant to the provisions of Article 12.
4
If the application deposit referred to in the second paragraph is not paid by the date designated by the inn pursuant to the provisions of the same paragraph, the accommodation contract shall become invalid. However, this shall only apply in cases where the inn has notified the guest to that effect when designating the payment due date for the application deposit.

(Special provision that no application fee is required)

Article 4
Notwithstanding the provisions of the preceding paragraph, this ryokan may accept a special contract that does not require the payment of the application deposit under the same paragraph after the conclusion of the contract.
2
If the ryokan does not request payment of the deposit set forth in paragraph 2 of the preceding article when accepting the application for the accommodation contract, it shall be treated as having complied with the special contract set forth in the preceding paragraph.

(Refusal of Conclusion of Accommodation Contract)

Article 5
Our inn may refuse to conclude a lodging contract in the following cases.
(1)
When applications for stay at our inn do not comply with these Terms and Conditions
(2)
When there are no vacant rooms due to being fully booked
(3)
When it is recognized that a person seeking to stay is likely to engage in acts regarding the accommodation that are contrary to the provisions of laws and regulations, public order, or good morals.
(4)
When a person seeking to stay is clearly recognized as having an infectious disease
(5)
When asked to bear a burden exceeding a reasonable scope regarding accommodation
(6)
When unable to provide accommodation due to a natural disaster, facility failure, or other unavoidable circumstances
(7)
When it is recognized that a person seeking to stay is likely to cause significant nuisance to other guests due to extreme intoxication or similar conditions.
or when a guest engages in behavior that causes significant annoyance or nuisance to other guests

(Right to Cancel Contract by Guest)

Article 6
Guests may cancel the accommodation contract by notifying the inn.
2
When this inn has cancelled the accommodation contract in whole or in part due to reasons attributable to the guest (except when this inn has specified a due date for the payment of the deposit and requested payment pursuant to the provisions of Article 3, Paragraph 2, and the guest has cancelled the accommodation contract prior to such payment), the guest shall pay a penalty in accordance with Appended Table 2. However, in cases where this inn has agreed to the special provisions of Article 4, Paragraph 1, this shall apply only to the extent that this inn has notified the guest of their obligation to pay a penalty when the guest cancels the accommodation contract upon agreeing to such special provisions.
3
If a guest fails to arrive by 8:00 p.m. on the day of their stay without contacting the inn, the inn may treat the accommodation contract as having been canceled by the guest and process it accordingly.

(Right to Terminate the Contract of This Inn)

Article 7
Our inn may cancel the accommodation contract in the following cases.
(1)
When it is recognized that there is a risk that a guest may violate laws, public order, or good morals regarding their stay, or when it is recognized that they have committed such an act
(2)
When a guest is clearly recognized as having an infectious disease
(3)
When asked to bear a burden exceeding a reasonable scope regarding accommodation
(4)
When unable to provide accommodation due to reasons caused by force majeure such as natural disasters
(5)
When it is recognized that a person seeking to stay may cause annoyance to other guests due to extreme intoxication or similar conditions, or when a guest has engaged in behavior that significantly annoys other guests.
(6)
when smoking in bed in the bedroom, tampering with firefighting equipment, or otherwise failing to comply with the prohibitions of the usage rules established by this inn (limited to those necessary for fire prevention)
2
When this ryokan cancels the accommodation contract based on the provisions of the preceding paragraph, we will not charge for accommodation services, etc., that the guest has not yet received.

(Registration for stay)

Article 8
On the day of the stay, guests are required to register the following items at the property.
(1)
Name, age, address, phone number, and occupation of the guest
(2)
For foreign nationals, nationality, passport number, port of entry, and date of entry. Also, in accordance with the law, we will make a copy of your passport.
(3)
Departure date and scheduled departure time
(4)
And any other matters deemed necessary by the inn
2
When guests intend to pay the charges of Article 12 by means of traveler's checks, accommodation coupons, credit cards, or other methods that can substitute for currency, they shall present them in advance at the time of registration referred to in the preceding paragraph.

(Accommodation usage hours)

Article 9
Guests may use their rooms from 3:00 p.m. on the day of arrival until 11:00 a.m. the following morning. However, in the case of consecutive nights, rooms may be used all day, excluding the arrival and departure dates.

(Compliance with Terms of Use)

Article 10
Guests are required to comply with the usage rules established and posted within the inn during their stay.

(Compliance with Usage Hours)

Article 11
The usage hours for the main facilities at our inn are as follows:
Front desk: 8:00 a.m. to midnight
Large public bath: until midnight on the day of arrival; from 5:00 a.m. the following morning.
2
The time mentioned in the preceding paragraph may be temporarily changed when unavoidable. In such cases, we will notify you by an appropriate method.

(Payment of fees)

Article 12
The breakdown of the accommodation charges and other fees to be paid by the guest, as well as the method of calculation, shall be as set forth in Appended Table 1.
2
Payment of the accommodation charges and other fees referred to in the preceding paragraph shall be made prior to the guest's departure or at the time requested by this inn, by means of currency, travel checks approved by this inn, accommodation vouchers, credit cards, or other alternative methods acceptable to this inn.
3
Even if the guest voluntarily chooses not to stay after the inn has provided the guest room and it has been made available for use, the room charge will still be charged.

(Our Liability)

Article 13
The ryokan shall compensate the guest for any damage caused to the guest in the fulfillment of the accommodation contract and related contracts, or due to the non-fulfillment thereof. However, this shall not apply in cases where such damage is not due to reasons attributable to the ryokan.
2
Our inn has received a conformity mark from the fire department, and we also carry inn liability insurance to deal with any unlikely fires or other emergencies.

(Handling in the event that the contracted guest room cannot be provided)

Article 14
When our inn is unable to provide the guest with the contracted guest room, we shall, with the consent of the guest, arrange other accommodation under the same conditions as far as possible.
2
Notwithstanding the provisions of the preceding paragraph, when this Inn is unable to arrange alternative accommodation at other lodging facilities, the Inn shall pay the guest compensation equivalent to the penalty amount, and such compensation shall be applied to the coverage of damages. However, no compensation shall be paid if the inability to provide a guest room is not due to reasons attributable to this Inn.

(Handling of deposited items)

Article 15
When the hotel is liable for the loss, damage, or other harm to goods, cash, or valuables deposited by guests at the front desk, the hotel shall compensate for the damage, except in cases where it is due to force majeure.
2
When damage such as loss or damage occurs to goods, cash, or valuables brought into the inn by a guest that were not deposited with the inn, due to the willful misconduct or negligence of the inn, the inn shall compensate for the damage.

(Custody of Baggage or Belongings of Guests)

Article 16
If a guest's baggage arrives at the inn prior to their stay, it will be stored responsibly only if the inn has given its consent prior to the arrival, and will be handed over to the guest when they check in at the front desk.
2
If a guest leaves behind baggage or personal belongings at the inn after checking out, and the owner is identified, the inn shall notify the owner and ask for their instructions. However, if there are no instructions from the owner or if the owner cannot be identified, the items shall be stored for 7 days including the date of discovery, and then turned over to the nearest police station.
3
In the case of the preceding two paragraphs, the responsibility of this inn regarding the storage of the guest's baggage or personal effects shall comply with the provisions of paragraph 1 of the preceding article in the case of paragraph 1, and the provisions of paragraph 2 of the same article in the case of the preceding paragraph.

(Liability for parking)

Article 17
When guests use the inn's parking lot, regardless of whether or not they deposit their vehicle keys, the inn merely rents the space and does not assume responsibility for the custody of the vehicle. However, the inn shall be liable for compensation if damage is caused through the willful intent or negligence of the inn in the management of the parking lot.

(Guests' Liability)

Article 18
If the ryokan suffers damage due to the intent or negligence of a guest, the guest shall compensate the ryokan for the damage.

(Revised in part on June 1, 2021)


Appended Table 1Breakdown of accommodation fees and other charges(Related to Article 2, Paragraph 1 and Article 12, Paragraph 1)

Breakdown
The guest
should pay
Total Amount
Room rate(1) Basic Accommodation Rate (Room Rate + Breakfast and Dinner)
(2) Service charge ((1) × 15%)
Additional Fees(3) Additional food and beverages (food and beverages other than breakfast and dinner) and other usage fees
(4) Service charge ((3) × 15%)
Tax amount(A) Consumption tax (B) Bathing tax (150 yen per person per night)

〈備考〉

1.
The basic room rate is as shown in the attached rate schedule.
2.
Child rates apply to elementary school students and younger. The rate is 70% of the adult rate when meals and bedding equivalent to those provided to adults are provided; 50% when child-sized meals and bedding are provided; and 3,622 yen (including service charge and consumption tax) when only bedding is provided.

Appendix 2Penalty fee

Revised June 1, Reiwa 3

Accommodations

Number of contract applicantsThe date on which notice of termination was received
FudomariOn the dayThe day before2A few days ago 3A few days ago 4A few days ago 5A few days ago 6A few days ago 7A few days ago 8A few days ago 14A few days ago 21A few days ago 30A few days ago
Up to 14 guests100%100%100%50%50%30%30%20%20%10%10%
From 15 to 30 people100%100%100%50%50%30%30%20%20%20%20%10%
31 or more guests100%100%100%50%50%50%50%30%30%20%20%10%10%

For cancellations made by 12:00 PM on the day of the event, the cancellation fee will be calculated at the same rate as for cancellations made the day before.

<Note>

1.
The percentage (%) represents the penalty fee as a percentage of the base accommodation rate.
2.
If the contract period is shortened, we will charge a penalty fee equivalent to one day (the first day), regardless of the number of days the contract is shortened.
3.
If part of a group reservation (15 or more guests) is canceled, we will not charge a cancellation fee for a number of guests equal to 10% of the total number of guests as of 10 days prior to the check-in date (or, if the reservation was accepted after that date, as of the date of acceptance), rounded up to the nearest whole number.However, for cancellations made on the day of arrival or the day before, cancellation fees will be charged as stipulated.

Day Trip

Number of contract applicantsThe date on which notice of termination was received
On the dayThe day before2A few days ago
Up to 14 guests50%20%
15 or more guests50%20%20%
For cancellations made by 12:00 PM on the day of the event, the cancellation fee will be calculated at the same rate as for cancellations made the day before.

<Note>

1.
The percentage (%) represents the ratio of the penalty fee to the base fee.
2.
For parties of 5 or fewer, reservations are only available on the day of.