Requests to Our Guests

Regarding hygiene management

In our facility, in addition to laundering the yukata, obi, haori, sheets, and towels after every use, we continue to carry out disinfection work in the rooms and throughout the building after check-out.
We will continue striving to ensure our guests can stay safely and with peace of mind.
Thank you for your understanding and cooperation.

Regarding bathing in the large public bath

For hygiene reasons, we kindly ask guests who are unable to control their bodily waste to refrain from using the large public bath.
We recommend taking a bath in your guest room's private bath.
We would greatly appreciate your cooperation.

Regarding phone support

Our phone lines are currently experiencing high traffic. Please try calling again later.
We accept phone calls for inquiries and reservations from 9:00 to 18:00.
Also, for privacy protection, we do not forward phone calls to guests. Thank you for your understanding.
Please note that, for accident prevention purposes, calls from withheld numbers will not connect, even during business hours. We kindly ask for your understanding.

Regarding the bring-in fee

Regardless of whether you dine in your room or in the dining area, we charge a prescribed corkage/bring-in fee for any food or beverages brought in for dinner and breakfast.

• As a general rule, we do not allow outside food to be brought in.
• Please note that baby food is not applicable, but we cannot assume responsibility.
  If you need simple warming up (such as microwave heating), we can accommodate you, so please let a staff member know.

Please be advised that we assume no responsibility whatsoever for any food and beverages brought into the facility.

Corkage fee

720ml bottle of sake(including guinomi rental) *Hot sake service is not available.	2,200 yen
One bottle of wine(including bottle opener and glass rental)	2,200 yen
Cake(Includes rental of plates, knives, and forks)	¥1,650