Frequently Asked Questions Archives - Page 2 of 2

Accommodation and Check-in

When does the cancellation fee start to apply?: Cancellation fee dates vary by plan, so please check the information provided at the time of booking.
Can you hold my luggage before check-in and after check-out?: Please contact us in advance if you would like to store your luggage. Depending on the situation, we may not be able to accommodate your request.

Is there Wi-Fi in the room?: Free Wi-Fi (wireless LAN, free of charge) is available in all rooms.
Is there a refrigerator in the room?: All rooms are equipped with a refrigerator.
Do you have rooms with a bath and toilet?: All rooms are equipped with a bath, toilet, and shower. None of the guest room baths use natural hot spring water; they are filled with heated tap water.
What room amenities are available?: Bamboo toothbrush, toothpaste / Hand towel / Bath towel / Shampoo, conditioner, body wash / Yukata / Hair dryer (ReFa) / Razor / Shower cap / Cotton swabs / Comb/hairbrush (bamboo). Upgraded guest rooms come with ReFa shampoos, shower head, hair straightener, and curling iron. Pajamas and bathrobes are not provided.

Please tell me about the spring quality and health benefits of the hot spring.: Tsukioka Onsen (containing salt-hydrogen sulfide spring / sulfur spring, chloride spring, sulfate spring; heated and circulating filtration). It is effective for neuralgia, muscle pain, joint pain, chronic skin diseases, chronic women's diseases, poor circulation, and fatigue recovery, and is famous as a "beauty bath" that makes the skin smooth.
What are the operating hours for the large public bath and open-air bath?: Bathing hours are from 5:00 to 11:00 and from 15:00 to 24:00. As hours may change depending on conditions and the season, please check with the front desk on the day of your stay.
Do you have an open-air bath?: There are rock-built open-air baths (one each for men and women) where you can experience the four seasons with your entire body. You can move to them from the indoor baths (one each for men and women). Private rentals are not available, and there are no saunas.
Are day-trip baths (bathing without an overnight stay) available?: Day-trip use for hot spring bathing only is currently suspended.

Where are meals served? Is in-room dining available?: Your dinner will be served in your room. Breakfast is normally served in the dining area.
Can you accommodate food allergies?: We accommodate requests to the extent possible. Please contact us directly in advance or specify your allergies when making a reservation.
What kind of dishes are served?: Japanese-style kaiseki cuisine featuring locally sourced ingredients. We serve seafood from the Sea of Japan caught at nearby fishing ports and Koshihikari rice from Oku-Aga, cooked in individual clay pots for each room.

Is there a shuttle service?: Free shuttle service is available from Toyosaka Station (South Exit). Pick-up: 1) 14:50, 2) 15:50. Drop-off: departs from the ryokan at 11:00. Please make a reservation at least 3 days in advance. Child safety seats are not available.
Is there a parking lot?: Free parking is available.
Are winter tires necessary in the winter?: Especially around December to March, there is a risk of snowfall and frozen roads, so please come equipped with winter gear such as snow tires or tire chains.

Can I stay with children? Are there child rates?: We have pricing for children. Children can only be accommodated in rooms on the first floor.
Can I stay with my pet?: Pets are not allowed to stay.
What credit cards are accepted?: Locally, JCB, VISA, MasterCard, AMEX, UC, DC, NICOS, Diners, UFJ, Saison, and debit cards are accepted.
Are there any convenience stores nearby?: There is a convenience store within a 5-minute walk.